Connecting better everyday

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Our mission is to embed customer contact into online journeys. engagein is a technology company that builds website-driven contact centre solutions. Organisations large and small use our software to drive digital sales and service by embedding contact centre interactions into website journeys.

Shifting consumer demands

Voice calls still account for over two-thirds of contact centre interactions, and most cost contact centres are still voice-centric, relying on on-premise PBX systems as the primary contact channel.However, 90% of consumers will visit a website or app before they make contact, with chat often the preferred contact option. Organisations continue to build out self-serve and digital user journeys, however, traditional phone calls and contact centres are still fundamentally disconnected from websites and online user journeys.This disconnection causes consumer frustration, inefficient contact centres and a lack of sales and marketing data.